Availability of Plexidors
We try to maintain a full stock of all sizes of Plexidors, but due to limited space we do not hold large numbers of XL door units. So this means that sometimes we may run out, but we have good communication with the US manufacturers and can usually have a resupply within 14 – 28 days. If you place an order online and we are out of stock, your credit/debit card will not be processed until your order is ready to send to you.
The XL Wall units and Electronic Plexidors are not standard stock items at this time.
Replacement Parts
We also keep a stock of the more regular replacement parts – Weatherseal, Panels, Spring Sets and locks/keys, though very occasionally we may run low of these also, particularly after Crufts when existing customers sometimes stock up. Over the years we have also accumulated a variety of miscellaneous spare parts such as screws and washers etc. so if you are moving house and taken your Plexidor with you, don’t despair if you lose or damage a screw or nut. Every part of the Plexidor is replaceable so if you do damage some part that isn’t listed amongst our Replacement Parts, please give us a call or e-mail as we might have what you need or can get it for you.
Warranty
Plexidor pet doors are covered by a 10-year limited warranty. Any defective part will be repaired or replaced without expense to the customer, including standard courier charges, for 10 years from the purchase date. Labour is not covered. Residential use only. The Electronic Plexidors have a 5-year residential warranty from date of purchase.
Shipping
Shipping prices quoted in on-line orders are for mainland UK addresses only. Please see ‘Shipping and Returns’ for information on pricing outside of mainland UK.