Shipping and Returns Policy
To mainland UK addresses for Small, Medium and Large Door & Wall Units, we use UPS, DPD or DHL couriers to deliver your order. For XL and Electronic Plexidors we use Parcelforce Express 48 service. We DO NOT use MyHermes.
For Scottish Highlands and Islands we use Parcelforce Express 48 service. There are no additional charges for delivery to these addresses.
For European orders we also use Parcelforce Worldwide, DHL or UPS as appropriate.
For orders from outside of Europe we will also deliver via Parcelforce, DHL or UPS.
(*) The Electronic Plexidor will be shipped to non UK destinations with UPS or DHL.
If the the item you have ordered is in stock, it will normally be dispatched on the next working day.
Replacement parts and accessories will be posted Royal Mail 1st Class to all UK addresses. For addresses outside of the UK we will send parts and accessories with the most appropriate courier service to that country.
Petitamis pet tags are posted Royal Mail 2nd Class to all UK addresses within 1 working date of receipt of an order.
We are a Mail Order only company and as such, unfortunately do not have a shop or showroom for potential customers to view the products. We have a Trade Stand at Crufts each year, so why not come and visit us there. Details of our Stand number will be published on the front page closer to the event. We also have Stands at a small number of pet related shows or exhibitions throughout the year. We offer free shipping (UK addresses only) on all purchases at the shows. Occasionally we will have special show offer prices available.
If for any reason you are not completely satisfied with this product, just return it unused in its’ original packaging within 90 days of purchase and we will refund the full purchase price less p&p. Returns not in their original packaging or in their original condition, or outside the 90 days will be subject to a 25% handling charge. We aim to process all refunds with 2 working days of receipt of the order.
Returns should be sent to:
Lunan Bay Angus